Blog

Expert advice and ideas on how your business can implement mobile marketing and make the most of business SMS.

5 steps to effective call deflection

Has your business’ contact centre felt the impact of the 44% increase in call volume since the beginning of the pandemic? Take a look at our guide below for practical tips on how to reduce call volumes while improving the customer experience.

The changing landscape of customer service

Given that 81% of service professionals believe that their customer service needs to transform, to remain competitive. Learn which areas your business should prioritise to ensure this transformation is successful.

Managing your Customer Services through SMS

How your company manages customer service enquiries is a key part of how it is seen by customers. With the advent of smartphones there are opportunities to engage with customers in new ways that are creative, cost effective and convenient. By…