SMS for retail
Keep your customers up-to-date with your latest offers and increase sales with SMS
Online sales are now responsible for 19.9% of all retail sales. With customer spend shifting from in-store to online, it’s important that the retail industry utilises digital channels to keep in touch with their customers.
When a product is purchased online, the majority of these orders will require home delivery. Deliveries will have various stages such as package dispatched, out for delivery and delivered.
SMS can keep the consumer updated with these delivery notifications. Messages can be sent to customers confirming when a delivery will be made. They can also provide an up-to-date delivery window, ensuring delivery can happen in a timely manner.
Sales figure updates
Within the retail environment, managers like to be kept updated with the latest sales figures. Especially for large chains with several stores throughout the country.
Through our SMS service, tailored sales figures can be sent to store manages, regional managers and directors. This sends up-to-the-minute store and region performance data straight to their mobile phones.
75% of customers are happy to receive special offers via SMS. They want to know when the best deal is available on a product they are interested in.
SMS allows for tailored messages to be sent to customers offering special deals. The customers can be segmented into different groups to ensure the right offer is being sent to the right person.