How to increase customer engagement using SMS in 2023
Regardless of industry, the type of product/service you sell and the type of customers you target, your customer engagement strategy matters. Engaged customers are not only happier, but they’re often more loyal to your business. But getting customers to engage with you and stay engaged can be challenging. With an average open rate of up 98% and a global user base of 5 billion, SMS is a fantastic channel to connect with your customers. Here’s how you can increase customer engagement using SMS: Offer customer support Use SMS alongside your more traditional customer support channels, such as email, live chat…
March 20, 2023