In a perfect world you’d know exactly what your customers were thinking and would be able to satisfy their needs. Sadly, unless you have super natural talents, things don’t work out that way and this is why you need to hear more from your customers. Sending surveys are imperative as they give you the ability to gain more knowledge of your customers and, at the same time, letting them know you’re LISTENING. By allowing your customers to talk to you, not only will they grow to love your business but also you can use this feedback to ensure your support is the best it possibly can be – it’s the perfect marketing tool!
FACT – Text messaging has a far higher response rate than email. This is why we created our TextSurvey tool giving you the ability to create anything from a simple 1 question survey to a highly customised survey, all with a comprehensive reporting system – now you can’t ask more than that?
How does TextSurvey benefit you?
When using TextSurvey with our reply-paths you only pay for the messages you send out. You can create as many surveys as you like and even copy and paste a survey – a cost effective marketing tool!
Why would we want to charge you to receive vital information? That just wouldn’t be fair! There are no extra costs to receive replies from your surveys and it will only cost your customer their standard network rate to reply back.
A key feature of TextSurvey is the reporting function, which is again at no extra cost to you. There is no point asking your customers to give you important information and feedback without being able to review it. The report gathers together useful data such as how many people responded to your survey along with their responses. This can be accessed whilst the survey is active or inactive, and you can download this data to Excel to review in more detail.
You are in control!
With TextSurvey the sky is your limit – you can determine how much control you have of your survey. You choose which questions are sent out depending on certain replies you receive and if you have an introductory message you can specify the length of time before your first survey question goes out – letting you sit back and relax whilst TextSurvey works for you!
Make sure they know it’s from YOU!
TextSurvey will automatically use one of our free reply-path numbers when sending your questions; this is fine if you are looking to send a simple survey. However it can get confusing for your customer if you’re sending a large survey if your number keeps on changes each time. This is why TextSurvey also has the capability to send using a dedicated TextInbound – SMS Long Number.
Now you know the importance of sending customer surveys, and the benefits of how TextSurvey makes this easier for you, why don’t you give it a try yourself? Feel free to log in to your account, or sign up for a free trial with TextAnywhere, and try this out for yourself today. If you have any questions please contact on our friendly UK Customer Service Team on 08451 221 302 who are always more than happy to help!