How do I lock down the IP addresses that my users can access your applications from?

You can secure user access to your account by setting which IP addresses the system should accept access from.

This can be configured on a per-user basis, meaning that certain users would be subject to the IP address restrictions, whilst others would be allowed to login from any IP address.

You lockdown IP addresses, as follows:

  • Click on the ADMIN PANEL button
  • Select the IP LOCKDOWN left-hand menu option

To lockdown the IP address that a user can access their account from, the tick-box against the user to be IP locked must be checked, AND the allowed IP address of the user must be in the table of IP ADDRESSES that the system will accept access from.

A user’s IP address can be locked down against either (or both of) their access to the online services and the web service (part of the developer toolkit).

Once you have checked the appropriate box for the user, click on the APPLY CHANGES button for the changes to take effect.

If you have many users, and you wish to IP lockdown each user, then click on the ENABLE ALL button for the check boxes to be ticked for all users.

To add one or more IP addresses that the user is authorised to access the system from, click on the ADD button in the IP ADDRESSES table. You will be taken to a second page where you can enter an IP address.

For further help, please contact our Customer Service team on 08451 221 302.

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