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Expert advice and ideas on how your business can implement mobile marketing and make the most of business SMS.

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What is the open rate of SMS in 2021?

We surveyed over 1,000 people to determine whether following 2020, there had been any impact to the average open rate of SMS. Results show...

3 Min Read / SMS Marketing

5 steps to effective call deflection

Has your business’ contact centre felt the impact of the 44% increase in call volume since the beginning of the pandemic? Take a look at our guide below for practical tips on how to reduce call volumes while improving the customer experience.

The power of SMS surveys

As 95.3% of consumers said they would respond to an SMS survey, delivering your brands survey via text message could prove very effective. See our best practice tips below.