FAQs

How can we help today?

01
General Questions
What are branching logic surveys?
Looking for Green Text?
Is SMS marketing environmentally friendly?
What does the SMTP SMS service provide?
Will the TextAnywhere SMS services ever go down for scheduled maintenance work?
Why do people keep unsubscribing from my lists?
Who else has used TextAnywhere for their SMS Services?
What is the SMS Gateway API?
What is the Default Reply Email for a User?
What is SMS Marketing?
What is Bulk SMS?
What is an SMTP SMS service?
What does SMS stand for?
Is there a maximum SMS message length?
Is it worth including links to a website in my SMS messages?
How much is technical support on the developer service and toolkit?
How many SMS messages can I send before it is counted as spam?
How do I enter the mobile number of a recipient contact in TextOnline, or an account contact in the Admin Panel?
How do I convert an Excel Spreadsheet to a CSV Type File ?
Do you support multiple Character Sets for sending messages?
Do I legally need T and C’s on my website that refers to my text messages?
Does it matter what handsets my customers have when sending them an SMS?
Can I send a SMS message to an international phone number?
Can I put multimedia content in my text messages?
Can I change the opt-out keyword that my customers use to cancel their SMS subscription?
Can I bulk upload my customers’ mobile phone numbers?
Can a recipient opt-out automatically from future messages?
Are there any characters that can’t be used in a message?
02
Getting Started
Will I receive marketing emails from TextAnywhere if I sign up for an SMS marketing free trial?
What is the TextAnywhere Desktop Utility?
Is there a minimum contract length for TextAnywhere’s services?
How long will my SMS marketing free trial with TextAnywhere last?
How do I start sending messages?
Do you provide any online training?
Can I begin sending SMS messages as soon as I’ve signed up?
Are there any setup charges?
03
My account
Is there a contract that commits me to staying with you?
I can’t login?
How do I turn off TextEmail notifications?
How do I set up one of my colleagues to receive system invoices and alerts?
How do I set an alert on the account when I am low on credits?
How do I keep track of people who opt out of my messages?
How do I change the default Character Set that my account uses?
How do I change my password?
How do I change my organisation’s name?
How does a User change the default application that a user sees when they login to their user account?
How does an Administrator change the default application that a user sees when they login to their user account?
How can I remove contacts from a group, or delete all contacts easily?
How can I limit the number of messages sent through my account?
How can I keep track of my subscribers?
How can I be alerted when I run low on credits?
Do overseas clients of the TextAnywhere SMS system get the same benefits as UK ones?
Can I update my credit card payment details from within my SMS account?
Can I set up my bulk messages before adding credits?
Can I set the default Time Zone for where I am using your services?
Can I retrieve a list of messages that I have received?
Can I choose the default language for my online account?
Can I choose my default Country that the system will use to format my phone numbers?
Can I change the way my contacts are displayed in the Personal or Global Address Books?
Can I be notified when a certain number of messages are sent through my account?
I keep getting logged out of the website How do I stay logged in?
04
Partner Programmes
My client forgot to enter my reseller code when registering for an account, is there anything I can do?
How do I bill my clients for the services they use?
Is there any mention of TextAnywhere on my White Label version of your services?
How much notice do I need to give to terminate my Partner Programme service?
With the white label SMS service can my clients have pre and post pay accounts?
With a White Label, can my clients be either Prepay or Postpay?
Which is better, the Reseller Program or white label SMS service?
What’s the best way to resell your SMS services?
What sort of reseller commission can I expect to receive as part of the Partner Program for SMS Marketing and Development toolkits?
What are the commission levels with the TextAnywhere reseller program?
How do I manage the cost my clients pay for their white label SMS credits?
Does the White Label SMS service let me rebrand the client interface?
Does the White Label SMS Service allow for mark up of credit prices?
Can I track the delivery of a message sent by one of my clients through the White Label service?
Can I completely rebrand the SMS White Label Service?
05
Prices and purchasing
What is included within 1 message credit?
How much will it cost to send bulk SMS messages to overseas customers?
Will my message credits expire?
Which payment currencies do you support?
Are there any companies who can’t use TextAnywhere’s SMS services?
What is the cost of an SMS Short Code?
What are the requirements to qualify for a full credit account?
I’ve run out of SMS message credits, how do I get more?
Is there a limit on the number of SMS credits I can purchase?
How many message credits does it take to send, for example, 250 messages?
How do I pay for my messages?
Do you offer a pay as you go SMS service?
Does TextAnywhere provide any discounts for SMS services?
Does TextAnywhere offer discounts for nonprofits?
Can I purchase text message credits in bulk?
Are we charged for replies?
Are there any hidden charges?
Does pressing “Change” on my Text Premium inbound service mean I am not charged again?
06
Receiving SMS
Can I receive replies to my campaigns to Outlook 2010?
Will overseas customers be charged for receiving my SMS messages?
Will I be charged for SMS replies from overseas customers?
How much will it cost to receive a delivery report for my SMS marketing campaigns?
How do I receive replies using an SMTP SMS service?
07
Reporting
What’s the best way to calculate ROI for my SMS marketing?
What’s the best way to track the performance of an SMS campaign?
What URL shortening tool can I use to monitor my SMS campaign?
What tools do I need to track the effects of my SMS campaigns?
What does Delivered to the Network mean?
What analytics tools should I use to track my SMS marketing campaigns?
Is it possible to receive SMS delivery statuses for messages sent via the API without polling or downloading a report from the Admin Panel?
How successful are my campaigns really?
How long are the results of past SMS competitions or votes available to view?
How do I track the effectiveness of my SMS campaigns?
How do I know how effective my text messages have been?
How do I judge how successful my SMS marketing campaign has been?
How do I find out whether a message was delivered or not?
How can I monitor the performance of my SMS marketing campaigns in Google Analytics?
Can I retrieve a list of messages that I have sent, with their delivery statuses?
08
Security
How do I secure my emails with a PIN?
How do I lock down the IP addresses that my users can access your applications from?
How do I lockdown access to my account by IP address?
Do you use the mobile phone numbers for marketing purposes?
Can my SMS account be accessed from multiple logins?
Can I choose for a User to only be able to send messages to contacts within the Personal or Global Address Books?
Can I choose for a User not to have their own Personal Address Book?
Can I choose for a User not to be able to modify the Originator of their message?
Can I choose for a User not to be able to delete their previously sent messages?
09
Sending SMS
What are grey or ‘blended’ routes?
What happens if the text message I want to send using the SMTP service is longer than 160 characters?
What can I set my message Originator to?
What are the restrictions when sending messages to Belgium?
What are the restrictions when sending messages to Turkey?
What are the restrictions when sending messages to the UAE?
What are the restrictions when sending messages to the Czech Republic?
What are the restrictions when sending messages to Thailand?
What are the restrictions when sending messages to South Africa?
What are the restrictions when sending messages to Romania?
What are the restrictions when sending messages to Poland?
What are the restrictions when sending messages to New Zealand?
What are the restrictions when sending messages to Italy?
What are the restrictions when sending messages to India?
What are the restrictions when sending messages to France?
What are the restrictions when sending messages to Ecuador?
What are the restrictions when sending messages to Dubai?
What are the restrictions when sending messages to China?
What are the restrictions when sending messages to Brazil?
SMS Service suitable for a college?
I want to send my SMS marketing campaign whilst I am away how can I schedule these to go out?
How many text messages can I send in one campaign?
How long are messages tried for delivery, before expiring?
How do I send a message to a one off number, rather than a contact from an address book?
Can I spread or throttle an SMS marketing campaign over a whole day?
Can I send SMS messages to my friends and family?
Can I send my campaigns internationally?
Can I send messages in excess of 160 characters?
10
SMS Marketing
What landing page should be used for an SMS Marketing campaign?
Will SMS marketing work for small businesses?
Why use SMS instead of Email?
Which is better for marketing to past customers, email or SMS?
What time should I send my SMS messages to customers?
What’s the open rate for SMS marketing compared to Email marketing?
What’s the average response rate for a lead generation based SMS campaign?
What is the best time of day to send an SMS?
What is the average SMS marketing open rate?
What is Mobile Marketing?
What is a good click through rate for SMS marketing?
What are the SMS Marketing laws?
What are the Benefits of SMS Marketing?
Should I personalise my SMS messages when sending large campaigns?
Is there any advice on the best way to write an SMS message for campaigns?
Is SMS Marketing suitable for reminders of events sent to customers?
Is SMS marketing just for reaching a young age group?
How often should I send out messages to my customers?
How do I write an effective SMS marketing message?
How does SMS compare to Direct Marketing?
How can I use inbound SMS services to engage with my customers?
How can I measure my SMS marketing’s effectiveness?
How can a charity use SMS Marketing?
Does TextAnywhere ever have any sales or promotions on SMS marketing?
Are your SMS services suitable for B2B?
11
Technical errors
I can access the website but when I log into the Desktop Utility it states no user found ?
I am receiving an error 200 Account not found from the Developer Toolkit what causes this?
Desktop SMS isn’t working it just says No user found?
12
TextAnywhere platform
Will I be required to download additional software in order to integrate a TextAnywhere SMS service with my website?
Why won’t some of my text messages send?
Why should I choose TextAnywhere over other SMS competitors?
What’s the maximum number of SMS Marketing messages I can send in one go?
What methods are available for sending and receiving SMS messages via a website?
What makes TextAnywhere different from other similar SMS marketing service providers?
What is the SOAP toolkit?
What happens if I am unhappy with the results of using TextAnywhere’s SMS Software?
How do I integrate TextAnywhere’s SMS services with my own website?
How do I access TextAnywhere’s SMS Web Service?
How can my customers reply to my SMS messages?
How can I begin integrating the TextAnywhere API into my application?
Do you send your messages through UK operators?
Do you provide any development code samples?
Do you offer support to developers using the SMS gateway API?
Does your API support SMPP?
Does the TextAnywhere service work with the RSA Authentication Manager?
Can I stop an SMS being sent once I have set it up?
Can I send more than one SMS campaign per day?
Can I send MMS messages through TextAnywhere?
As a developer, what interfaces do I have access to?
13
TextAnywhere services
Would you recommend using a long number or a short code number in an advertisement?
Will TextInbound be suitable for large volumes of incoming SMS messages?
Will my SMS messages be sent from the same number each time I send a new text campaign?
Which is better for customer feedback messages TextInbound or TextPremium?
Which developer service should I use for my integrated SMS Marketing needs?
What SMS short code applications are available?
What sending options are available when using Email to SMS?
What it the minimum contract period when using a dedicated long number?
What is the Staged Smoothing feature of TextCampaign?
What is the Sequential Smoothing feature of TextCampaign?
What is a short code used for?
What is a Shared Short Code SMS number?
What is a Dedicated Short Code SMS number?
What functions can be performed using TextAnywhere’s SMS web integration tools?
What email clients does TextEmail integrate with?
In which countries do you provide local TextInbound numbers?
I’m running an SMS competition – what service is most suitable?
How do I send 11 characters with my message, rather than a phone number?
How do I import contacts in to an Address Book within TextOnline?
How do I cancel and stop paying for my TextPremium short code service?
How do I cancel and stop paying for my TextInbound number?
How can I use SMS to automatically alert my colleagues or customers?
How can I stop my SMS marketing messages from being delivered in the middle of the night?
Can you schedule SMS blasts and for how long into the future?
Can the TextCampaign service schedule campaigns for the future?
Can I stop email signatures being included in messages automatically?
Can I send SMS text messages from my email?
Can I send SMS messages from Outlook?
Can I schedule the sending of my text messages with TextCampaign?
Can I schedule or set up recurring SMS messages with TextOnline?
Can I personalise my text messages?
Can I offer Short Code SMS services without charging customers?
Can I choose my own short code SMS number?
Are there any limitations on which Keyword I can use with a Short Code?
Are Short Codes charged at a standard or premium rate to my customers?

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